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| Managed Services |
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Sonnet offers a wide range of Managed services including, service desk , back-up, storage, infrastructure management, network management, and software maintenance. Using a web- based platform, Sonnet can rapidly manage intricate networked systems alleviating expensive internal infrastructure.
The Sonnet Service Desk differs from a Call center or a Help desk by offering a more broad and user-centric approach, which seeks to provide a user with an informed single point of contact for all of their information and communication requirements.
Sonnet’s Managed Service Desk offering can operate as a Local, Centralised or Virtual Help Desk to provide remote desktop, server, network and application support. It provides the end to end managed service for all incident and problem resolution including the management of the customers 3rd party suppliers. Sonnet delivers this service based upon ITIL. |
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