The Sonnet Service Desk system offering provides users with an informed single point of contact for all of their information and communication requirements. The service desk integrates with the Network Operations Centre to provide remote desktop, server, network and application support.
The Service Desk system can be used to log requests received via phone, email and/or web access, logging a ticket in the system. Integration with the NOC ensures that faults can be logged and viewed as well as providing reminders, escalations and service level management capability. Users can allocate tickets to their own predefined resolver groups and monitor the resolution of these tickets.The Service Desk System Software is offered to clients on a per seat per month basis and is fully maintained, hosted and managed by Sonnet.
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